About

Hi, I'm Carolina!

Carolina Pagnussat

Product Designer focused on UX/UI for eCommerce, with deep Shopify experience and an operator's view of what makes a store actually convert.

I came into digital design the long way around. I trained as an industrial designer, spent years in branding and visual design, and in 2021 I was invited to build a DTC store from scratch — and ended up co-founding the brand and running it end to end for three years.

I learned Shopify by operating all of it: products, brand, storefront, fulfillment, returns, customer support, marketing — and the results, good and bad. That included a US-market expansion we tried, learned from, and chose to close. Operating a real brand with real money on the line is where my work changed: I stopped thinking about screens, and started thinking about whether an experience earns a purchase.

Today I design across digital products, communication channels, and Shopify eCommerce, where I've built 10+ DTC stores — ground-up builds, migrations, and CRO — working across the full process, from information architecture to developer handoff.

What I care about most is clarity: helping someone understand a product, trust a brand, and decide to buy with confidence.

What I bring

  • Full-process ownership — from information architecture through developer handoff, I can take a store from concept to launch without losing detail along the way.
  • Catalog and taxonomy work at scale — structuring navigation, filtering, and IA for catalogs with hundreds of SKUs, built to stay usable as they grow.
  • Technical fluency in Shopify — comfortable working close to implementation, which keeps design decisions grounded in what's actually buildable.
  • Audit-led problem solving — diagnosing why a store underperforms before proposing solutions, so recommendations are reasoned, not just aesthetic preferences.

Tools & Skills

  • Figma
  • Shopify
  • Conversion-Focused Design (CRO)
  • Information Architecture
  • UX & UI Design
  • User Flows
  • Wireframing & Prototyping
  • Usability Testing & Iteration
  • Cross-functional Collaboration
  • Adobe Illustrator
  • Adobe Photoshop

Languages

  • Portuguese — Native
  • English — Professional Working
  • Spanish — Intermediate

Experience

Download CV

Download CV